Switched On Australia - it's your call

VoIP plans

Stand Alone VoIP Plans

Total min. Cost
Included Value
Line Rental
Local Calls (untimed)
National (STD) Calls
Mobile Calls
13/1300 Calls
Flagfall (timed calls)
International Calls

FlexiTalk Freedom

$7.90

$7.90 + Connections Fees
Nil
N/A
9.5c /call
9.5c /minute
30c /minute
45c /call
Free
3c - 5c /minute*

FlexiTalk Extreme

$15

$360 over 24 months + Connections Fees
$25
N/A
9.5c /call
9.5c /minute
30c /minute
45c /call
Free
3c - 5c /minute*

FlexiTalk Infinite

$25

$600 over 24 months + Connections Fees
$50
N/A
9.5c /call
9.5c /minute
30c /minute
45c /call
Free
3c - 5c /minute*

NBN/VoIP Bundle Plans

Total min. Cost
Monthly Data Included
Download Speed
Upload Speed
Shaped
Local Calls - untimed
National Calls
Mobile Calls
13/1300 Numbers
Flagfall (timed calls)
International Calls

NBN/VoIP Bundle Extreme

$79.95

$1918.80 over 24 months
100 GB
12 Mbps
1 Mbps
Yes
Included
Included
33c /minute
45c /call
Free
From 3c /minute*

NBN/VoIP Bundle Infinite

$89.95

$2158.80 over 24 months
400 GB
12 Mbps
1 Mbps
Yes
Included
Included
33c /minute
45c /call
Free
From 3c /minute*

25Mbps / 5Mbps Speed Boost

$10

50Mbps / 10Mbps Speed Boost

$15

100Mbps / 40Mbps Speed Boost

$20

ADSL/VoIP Bundle Plans

Total min. Cost
Monthly Data Included
Download Speed
Upload Speed
Shaped
Local Calls - untimed
National Calls
Mobile Calls
13/1300 Numbers
Flagfall (timed calls)
International Calls

v Bundle Extreme

$85

$2040 over 24 months
250 GB
20 Mbps
1 Mbps
Yes
Included
Included
35c /minute
45c /call
45c /call
From 3c /minute*

v Bundle Extreme 25 (Zone 2/3)

$85

$2040 over 24 months
25 GB
1.5 Mbps
256 kbps
Yes
Included
Included
35c /minute
45c /call
45c /call
From 3c /minute*

Important Information

Things You Need to Know

General Terms

Minimum Contract terms apply to FlexiTalk Extreme & FlexiTalk Infinite plans.
Where an additional telephone service is required but all ports for telephone services are occupied, an additional NDI will need to be installed. This will be treated as a new service.
We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
No peak or off-peak restrictions.
All charges quoted are inclusive of GST.

Important Information About VoIP

All timed calls are billed in 60 second blocks.
Due to the nature of VoIP technology, this may not be suitable for all customers. You must inform Switched On prior to contract connectionof any special circumstances that may not be suitable over a VoIP service.
In the event of a power outage (or other potential emergency situations), your VoIP telephone service may not be usable. Any requirements to contact the emergency '000' or '106' service cannot be guaranteed in this circumstance.
VoIP is dependant upon an active high-speed broadband connection.
Call quality can vary dependant upon network traffic, conditions and the hardware/software utilised by users and service providers.
Due to the nature of VoIP and the heaviliy reduced cost of services, a 'Customer Service Guarantee (CSG) Waiver' is required for access to this service. Please see our CSG information page for further information and copies of our CSG policy and CSG waiver.

Important Information About NBN

All internet services come with a free mailbox and access to 'MyInbox' - an online webmail service.
NBN is not available in all areas.
You wont be charged extra if you exceed your monthly data quota, but your download/upload speeds will be slowed down to either 256kbps/256kbps, 512kbps/512kbps, or 1Mbps/1Mbps depending on your plan type.
You need an approved NBN capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
Actual download and uploads speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded.
Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.

General Fees & Charges

A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 1.6% of the payment amount, INC GST. For Diners Club the rate is 3.5% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
Early Termination Fees (ETF) apply for any disconnections prior to the contract termination date. ETF is calculated at $30 multipled by the months remaining in your contract term.
A fee of $20 may apply when switching to another plan, or for NBN booster packs applied after the contract has commenced.

Connection Fees

Stand Alone NBN - 12 Month Contract	Stand Alone NBN - 24 Month Contract
$75.00	Free

NBN/VoIP Bundle - New Number Connection	NBN/VoIP Bundle - Churn Existing Number
$55.00	$110.00

Additional Fees & Charges

Disconnection Fees	Standard Connection / Relocation
Equivelant to your applicable ETF	Same as your initial connection fees.

Service Call Out Charge (M-F; 8am-5pm)*	Service Call Out Charge (after hours)	Incorrect Call Out Charge (M-F; 8am-5pm)*	Incorrect Call Out Charge (after hours)
$104.54	$332.10	$156.84	$393.58

Labour Charge (M-F; 8am-5pm)*	Labour Charge (after hours)
$61.50	$71.28

*Excludes Public Holidays

Additional Services & Charges

Message Bank Call Control Silent Number Calling Number Display FaxMail

$5.00 Free Free Free $7.00
What Payment Methods do we accept?
- BPay
  
  BPAY through your Bank
- Post Billpay
  
  At any Australia Post Office
- Over the Phone
  
  Automated pay by Phone Service
- Online
  
  Pay via our website with your Customer Number & Password
- Direct Debit
  
  Direct Deposit to our Bank Account
- Mail
  
  Mail Cheque or Money Order
International Call Rates

*International Call Rates to Top 11 Countries.

Applicable rates for Top 11 International locations only range between 3c and 5c p/minute. These are Canada, China, Germany, Greece, Hong Kong, Ireland, New Zealand, Singapore, Taiwan, UK, and USA.

Please check our International Call Rates for other countries and their applicable rates.

Available Hardware

Depending on the type of service you want and what hardware you already have, you may need to purchase some additional hardware in order to access either the NBN or VoIP services offered by Switched On Australia. Don't worry, we've got you covered. One of the 3 options below can be purchased in order to utilise the different services offered over our NBN and VoIP networks, and we can even arrange a payment plan where appropriate so you don't have to worry about paying everything all at once.

NetComm NB16WV	OBihai OBi100	Gigaset A510 IP

NBN/ADSL2+ Modem with 4 cable ports WiFi, USB and VoIP	Basic single port ATA (Analogue Telephone Adapter)	VoIP enabled handset with HD Sound with HDSP, handsfree and support for up to 3 parallel calls.
$140	$50	$150