Important Information

• Things You Need to Know

  General Terms

  

  • Minimum Contract terms apply to FlexiTalk Extreme & FlexiTalk Infinite plans.
  • Where an additional telephone service is required but all ports for telephone services are occupied, an additional NDI will need to be installed. This will be treated as a new service.
  • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
  • No peak or off-peak restrictions.
  • All charges quoted are inclusive of GST.

  Important Information About VoIP

  

  • All timed calls are billed in 60 second blocks.
  • Due to the nature of VoIP technology, this may not be suitable for all customers. You must inform Switched On prior to contract connectionof any special circumstances that may not be suitable over a VoIP service.
  • In the event of a power outage (or other potential emergency situations), your VoIP telephone service may not be usable. Any requirements to contact the emergency '000' or '106' service cannot be guaranteed in this circumstance.
  • VoIP is dependant upon an active high-speed broadband connection.
  • Call quality can vary dependant upon network traffic, conditions and the hardware/software utilised by users and service providers.
  • Due to the nature of VoIP and the heaviliy reduced cost of services, a 'Customer Service Guarantee (CSG) Waiver' is required for access to this service. Please see our CSG information page for further information and copies of our CSG policy and CSG waiver.

  General Fees & Charges

  

  • A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 1.6% of the payment amount, INC GST. For Diners Club the rate is 3.5% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
  • Early Termination Fees (ETF) apply for any disconnections prior to the contract termination date. ETF is calculated at $30 multipled by the months remaining in your contract term.
  • A fee of $20 may apply when switching to another plan, or for NBN booster packs applied after the contract has commenced.

  Connection Fees

  
  

  New Number Connection	Churn Existing Number
  $55	$110

• Additional Services & Charges

  Message Bank	Call Control	Silent Number	Calling Number Display	FaxMail
  $5.00	Free	Free	Free	$7.00

  
  
  

• What Payment Methods do we accept?

  •  
    

    BPay

    BPAY through your Bank

  •  
    

    Post Billpay

    At any Australia Post Office

  •  
    

    Over the Phone

    Automated pay by Phone Service

  •  
    

    Online

    Pay via our website with your Customer Number & Password

  •  
    

    Direct Debit

    Direct Deposit to our Bank Account

  •  
    

    Mail

    Mail Cheque or Money Order

• International Call Rates

  

  *International Call Rates to Top 11 Countries.

  Applicable rates for Top 11 International locations only range between 3c and 5c p/minute. These are Canada, China, Germany, Greece, Hong Kong, Ireland, New Zealand, Singapore, Taiwan, UK, and USA.

  Please check our International Call Rates for other countries and their applicable rates.

  
  
  

• Hardware Available

  Depending on the type of service you want and what hardware you already have, you may need to purchase some additional hardware in order to access either the NBN or VoIP services offered by Switched On Australia. Don't worry, we've got you covered. One of the 3 options below can be purchased in order to utilise the different services offered over our NBN and VoIP networks, and we can even arrange a payment plan where appropriate so you don't have to worry about paying everything all at once.

  NetComm NB16WV	OBihai OBi100	Gigaset A510 IP
  NBN/ADSL2+ Modem with 4 cable ports WiFi, USB and VoIP	Basic single port ATA (Analogue Telephone Adapter)	VoIP enabled handset with HD Sound with HDSP, handsfree and support for up to 3 parallel calls.
  $140	$50	$150