Terms & Conditions
Refer a friend program - conditions of use
By participating in the Chatterbox refer a friend
program you agree to comply with the following conditions:
- You must not use this program for commercial
purposes and may only share your unique sharing link or promo code with
people you know. This may include family members, friends or colleagues.
- You must not refer anyone under the age of 18.
- You must not send a referral email or post a social
media shout out to anyone under the age of 18.
- Shout Out rewards are limited to a onetime $25 Coles
Myer Gift Card. To qualify, Switched On Australia must be ‘tagged’ in the post
and your post must be seen to promote Switched On Australia.
- Shout out reward is limited to one $25 gift card per 6
month period and rewarded only for one forum.
- All plans are on a minimum contract term of 24 months.
Early termination fees apply.
- Refer a friend rewards will be credited when your
friend’s new account is activated and they have paid their first account.
For you to be eligible for a 'refer a friend' reward:
- You must be a Switched On Australia customer with a
minimum monthly spend of $70 which is paid in full and by the due date (15th
of the month).
- Your friend must click the Chatterbox button on the
homepage of our website www.switchedonaustralia.com, then enter your unique
promo code in the popup box when they apply for a service.
- Your friend must select a plan valued at $70 or more
per month, excluding any equipment charges or connection fees.
- It must be your friend's first Switched On account.
- Your friend must not have previously visited our site
or registered their email address with us.
We may block your unique sharing link and code and
withhold any reward due to you immediately and without notice if we think that:
- You are using your 'refer a friend' code for
- You are breaking the rules of the 'refer a friend'
If we block your link and code, we will investigate the
circumstances. If our investigation reveals a breach of these rules, you will
not be eligible to receive any outstanding 'refer a friend' rewards and will not
be allowed to participate in the 'refer a friend' program.
You must tell your friends that you'll be passing their
details to us and be sure that they're happy for you to do this and for us to
Imitating Switched On Australia or the
switchedonaustralia.com site to promote your 'refer a friend' link and code is
not acceptable in any format. Use of your 'refer a friend' link and code must
not market or advertise Switched On Australia or our website in any way. You may
only share your link and code in ways you would normally share information with
friends and personal contacts. Acceptable methods of sharing include via
Facebook, Twitter, Google+, Linkedin, email and word of mouth. You
must NOT use any of the following methods which are strictly prohibited:
- Placing links on any internet sites which Switched
On Australia places adverts on.
- Advertising either Switched On Australia directly, or
on sites which in turn direct users to switchedonaustralia.com using keyword
advertising, URLs or advertising copy which uses keywords from the restricted
- Using URLs for your sites containing the words from the
restricted list. This restricted list is subject to change, and you'll be
notified of any changes by email or fax.
Restricted list for keyword advertising with internet
search engines (PPC) and use of URLs
You are restricted from using:-
- All keyword phrases, URLs or advertising copy
containing the word "Switched On Australia"
- The phrases "free”, “cash on demand" or "same day cash"
with or without spaces or punctuation
- These keywords with any characters prefixed or suffixed
- The following misspelling of brand: swichedon,
switchdon, switchedom, swichdon, switchedonostralia, switchedonoz, or any other
** Please be advised Switched On Australia operates a
strict anti-spam policy and therefore you must ensure any emails you send are to
people you know. If a referral made by you results in a complaint, we reserve
the right to withhold any rewards due.
Please remind the friends you refer that in all cases:
- Their selected plan must be valued at $70 or more;
- The plan chosen must be affordable and they must be
able to repay it on time without difficulty;
- All accounts must be paid in full on the due date (15th
of the month).
Please also read the FAQ’s which help to explain these
'refer a friend' conditions in more detail.
How do I refer a friend?
You’ll first need to email or tell them your
unique sharing code, which must be used when they apply for a service. That
way we can link the referral back to you.
To find your unique sharing code,
all you need to do is enter your customer ID in the field
on this page ("Obtain Your Referral Code") and you will be
given your code. Don't worry if you forget it - it
will always be the same code assigned to your customer ID, so you can come
back and re-enter as much as you need. In order to qualify for your
reward, the plan chosen by your friend must be valued at $70 or more and
must be his/her first Switched On Australia application. If the code has
been blocked for any of the reasons stated in these rules, then the referral
reward won't be paid.
How do I choose my preferred reward?
We will contact you once your
friend's account has been connected to find out what reward option you would
like. This way if the options change we can ensure we always provide you
with the latest options. This will also ensure we can confirm any other
details required to make sure you recieve your reward correctly and quickly.
How do I qualify for compensation under the
Chatterbox referral program?
To be eligible, any referral must be made in
accordance with these 'refer a friend' conditions of use. You must have
previously been approved, and previously taken out, a Switched On Australia
service valued at $70 or more, and your account must be paid in full and by
the due date. If you are in arrears when eligible to receive a 'refer a
friend' reward, we reserve the right to cancel the credit to your account.
How many 5% discount credits can be applied to
As the program only allows you to refer friends
you actually know, we've limited the total amount of referrals to no more
than 5. We will not apply the 5% monthly discount
credit in respect of any referrals over five (5), for a maximum of 25%
discount per month.
If you wish to refer more than 5 people, you may
choose from one of the exciting referral incentives in our rewards program.
If you attempt to breach these conditions your link and code will be
What's an acceptable way to share my link and
Any referral must be made by you on a personal
basis, not on a commercial basis. Referring people on a commercial basis
is strictly prohibited. For the avoidance of doubt, you can only share
your link and code with people you know personally. This may include family
members, friends or colleagues. You must not send a referral email or shout
out to anyone under the age of 18.
You may only share your link and code in ways
that you would normally share information with your friends and personal
contacts. Acceptable methods of sharing include shout outs and reviews via Facebook, Twitter, Google+, email and word of mouth.. All
Switched On applications made by the people you have referred will be
subject to our usual credit checks and approval. Please remember, and remind
the people you refer, that the repayment due under the Switched On terms and
conditions must be made in full and on the due date.
What would result in my link and code
Any referral must be made by you on a personal
basis, not on a commercial basis. Commercial use includes, for example,
making a referral as part of a business of yours, as part of another
person's business, by publishing your 'refer a friend' code in any form of
advertising or offering the link and code to people you don't know.
Please note that you are responsible for the
distribution of your refer a friend link and code and will be held
accountable should your link or code be used inappropriately by a third
party (knowingly or otherwise). If your link or code appears on any websites
that are existing affiliates of Switched On Australia it will be blocked.
Who can I refer?
As stated previously, you can only refer people
you know personally. The person you refer must not be an existing Switched
On Australia customer, or have used our service before. This includes people
who have previously visited our site and registered their email address with
The person you refer must select a plan to the
value of $70 or more, excluding any equipment fee and charges.
The 'refer a friend' link and code provided must
be used when the friend applies for a Switched On service so we can link the
referral back to you.
What will happen if I break the rules of refer
We regularly monitor all referrals and, if we
suspect any person is not fully complying with the rules of 'refer a friend'
(and/or the spirit of it), we may block the relevant 'refer a friend' link
or code immediately and withhold any rewards due until the matter has been
fully investigated. If an investigation reveals abuse of the 'refer a
friend' rules, all rewards due will become void. For the avoidance of doubt,
any plans taken by the people you have referred will remain due under the
terms and conditions of their service agreement, which operates
independently of these rules.
When will I be compensated if my referral is
Every time a referral made by you in accordance
with these rules results in the successful provision of the service(s) of
the person you referred, we will compensate you with your chosen reward
within 30 days of your friends’ new account being activated.
Referral rewards are payable only to you and are
not transferrable. All telecommunications services will be subject to
Switched On Australia’s standard terms and conditions of trade.
In the event that you have any outstanding debts
or arrears with Switched On Australia, you will forfeit any rewards,
discounts or credits due to you.
How can I refer customers to Switched On
Australia on a commercial basis?
We are in the process of developing a commercial
affiliate system, which could be more suited to your needs. Email
us to register your interest and we will notify you when this becomes
Who can I contact if I have a question about
refer a friend?
Please email us at