Switched On Australia - it's your call

Switched On Australia - Complaints

complaints We know we make mistakes sometimes...



    You can post a written complaint using a mail delivery service adddressed to "Customer Relations c/o Switched On Australia, PO Box 7713, St Kilda Rd, VIC 8004."



    You are able to send an email directly to info@switchedon
    with the details of your complaint and any documentation. You can also use the below form to submit a complaint using the internet



    Speak to one of our customer service staff on 1300 455 620 between the hours of 9:00 am and 5:30 pm, Mon-Fri (excluding public holidays).



    You are able to fax us a complaint and any documentation at 1300 038 595.

Further information

Further information on how we handle complaints can be found in our complaints handling process document available here.