Critical Information Summaries (CIS)
All of them!
Regardless of what product it is, you'll find a list of all our CIS documents here. These are important when choosing a product.
Standard Form Customer Contract
You'll need this
The over-arching document that all customers agree to when they enter an agreement with Switched On. Read this to know everything.
Compliance in everything
Under the Telecommunications Consumer Protection Code, Switched On is ensuring compliance is in everything we do.
Every policy you could want to read
Ever find yourself struck with the urge to just start reading policy documentation? Us either - but just in case, here it is anyway.
The TCP Code
For your protection
Thanks to TCP, we're now better than ever at making sure you're protected as a customer. Read this pamphlet about the code here.
it's all about you
Your privacy is of the utmost importance to us, and we thought you might like to know more about it.
Just in case
We're confident in our products, but sometimes they may just not be working right. Find your warranty info here.
Customer Service Guarantee
You may need this
If your services have gone down we promise to do everything in our power to get it back up again. Learn more now.