Switched On Australia - it's your call

Switched On Australia - Legal & Policy Information

legal & policy informationAll the important legal bits and pieces you might need. It can actually be very informative.

Below is a directory for all the important bits of information, such as our terms & conditions, our Critical Information Summaries, and useful information on things like the Telecommunications Consumer Protection Code and the Customer Service Guarantee Standard..

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    Critical Information Summaries (CIS)

    All of them!

    Regardless of what product it is, you'll find a list of all our CIS documents here. These are important when choosing a product.

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    Standard Form Customer Contract

    You'll need this

    The over-arching document that all customers agree to when they enter an agreement with Switched On. Read this to know everything.

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    CIC Statement


    Compliance in everything

    Under the Telecommunications Consumer Protection Code, Switched On is ensuring compliance is in everything we do.

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    Policies

    Every policy you could want to read

    Ever find yourself struck with the urge to just start reading policy documentation? Us either - but just in case, here it is anyway.

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    The TCP Code

    For your protection

    Thanks to TCP, we're now better than ever at making sure you're protected as a customer. Read this pamphlet about the code here.

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    Your Privacy

    it's all about you

    Your privacy is of the utmost importance to us, and we thought you might like to know more about it.

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    Product Warranties

    Just in case

    We're confident in our products, but sometimes they may just not be working right. Find your warranty info here.

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    Customer Service Guarantee

    You may need this

    If your services have gone down we promise to do everything in our power to get it back up again. Learn more now.



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