Switched On Australia - it's your call

Switched On Australia - VoIP Freedom Plan

FlexiTalk Freedom

FlexiTalk Freedom Taking advantage of the power of the internet has never been easier with our new FlexiTalk Freedom plan. Get rid of dinosaurs like unnecessary line rental costs and take your home phone online using VoIP from just $7.90 per month. 

Month-to-Month, No Contract

$7.90 per month

Total minimum cost $7.90 + Applicable Connection Fee. See the Critical Information Summary here.

Local Calls

9.5c p/call - untimed.

National Calls

9.5c p/minute to all national fixed lines.

Cost of a 2 minute standard national call is 19 cents.

Mobile Calls

30c p/minute to all Australian national mobiles.

Cost of a 2 minute standard Mobile call is 60c.

International

Canada

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Canada are 4c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

China

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to China are 3c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Germany

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Germany are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Greece

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Greece are 4c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Hong Kong

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Hong Kong are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Ireland

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Ireland are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

New Zealand

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to New Zealand are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Singapore

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Singapore are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Taiwan

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to Taiwan are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

UK

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to the UK are 5c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

USA

The Top 11 international destinations range from 3c to 6c p/minute.

Calls to the USA are 4c p/minute



Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Premium Numbers

Calls made to 13/1300 numbers are charged at 45c p/call.

Calls made to all other premium number types (e.g. 1900 or Sensis 1234) are charged at rates set by the holder of the premium number. Please ensure to check all costs with the premium number service prior to making calls of this type.

Flagfall

Free

Important Information

  • Things You Need to Know

    General Terms

    
    • Minimum Contract terms apply to FlexiTalk Extreme & FlexiTalk Infinite plans.
    • Where an additional telephone service is required but all ports for telephone services are occupied, an additional NDI will need to be installed. This will be treated as a new service.
    • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
    • No peak or off-peak restrictions.
    • All charges quoted are inclusive of GST.

    Important Information About VoIP

    
    • All timed calls are billed in 60 second blocks.
    • Due to the nature of VoIP technology, this may not be suitable for all customers. You must inform Switched On prior to contract connectionof any special circumstances that may not be suitable over a VoIP service.
    • In the event of a power outage (or other potential emergency situations), your VoIP telephone service may not be usable. Any requirements to contact the emergency '000' or '106' service cannot be guaranteed in this circumstance.
    • VoIP is dependant upon an active high-speed broadband connection.
    • Call quality can vary dependant upon network traffic, conditions and the hardware/software utilised by users and service providers.
    • Due to the nature of VoIP and the heaviliy reduced cost of services, a 'Customer Service Guarantee (CSG) Waiver' is required for access to this service. Please see our CSG information page for further information and copies of our CSG policy and CSG waiver.

    General Fees & Charges

    
    • A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 1.6% of the payment amount, INC GST. For Diners Club the rate is 3.5% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
    • Early Termination Fees (ETF) apply for any disconnections prior to the contract termination date. ETF is calculated at $30 multipled by the months remaining in your contract term.
    • A fee of $20 may apply when switching to another plan, or for NBN booster packs applied after the contract has commenced.

    Connection Fees


    New Number Connection Churn Existing Number
    $55 $110
  • Additional Services & Charges

    Message Bank Call Control Silent Number Calling Number Display FaxMail
    $5.00 Free Free Free $7.00


  • What Payment Methods do we accept?

    •  

      BPay

      BPAY through your Bank

    •  

      Post Billpay

      At any Australia Post Office

    •  

      Over the Phone

      Automated pay by Phone Service

    •  

      Online

      Pay via our website with your Customer Number & Password

    •  

      Direct Debit

      Direct Deposit to our Bank Account

    •  

      Mail

      Mail Cheque or Money Order

  • International Call Rates

    *International Call Rates to Top 11 Countries.

    Applicable rates for Top 11 International locations only range between 3c and 5c p/minute. These are Canada, China, Germany, Greece, Hong Kong, Ireland, New Zealand, Singapore, Taiwan, UK, and USA.

    Please check our International Call Rates for other countries and their applicable rates.



  • Hardware Available

    Depending on the type of service you want and what hardware you already have, you may need to purchase some additional hardware in order to access either the NBN or VoIP services offered by Switched On Australia. Don't worry, we've got you covered. One of the 3 options below can be purchased in order to utilise the different services offered over our NBN and VoIP networks, and we can even arrange a payment plan where appropriate so you don't have to worry about paying everything all at once.

    NetComm NB16WV OBihai OBi100 Gigaset A510 IP
    Netcomm Netcomm NB604 ADSL2+ Modem/Router Netcomm NB604N ADSL2+ Wireless Modem/Router
    NBN/ADSL2+ Modem with 4 cable ports WiFi, USB and VoIP Basic single port ATA (Analogue Telephone Adapter) VoIP enabled handset with HD Sound with HDSP, handsfree and support for up to 3 parallel calls.
    $140 $50 $150



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