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April 11, 2013
Telstra 2G to 3G migration

TELSTRA 2G TO 3G MIGRATION

In our efforts the bring you the best service possible we’ve been busy working on gaining access to the Telstra 3g network for our Telstra sim only customers. We are very excited to announce: It is finally happening!

All of our Switched On Australia sim only customers will be migrating to the new 3g network.

WHAT WILL THIS MEAN FOR YOU?

  • You will receive a new sim card in the post
  • You will have to call a member of our customer care team to activate your sim card once you receive it
  • Once activated you can enjoy faster download/upload speeds when browsing online or sending/receiving mms messages.

WHEN IS THIS CHANGE HAPPENING?

  • All customers will have a new Telstra 3g Sim card sent out to them by May 31st.
  • All customers will be transferred to the new network by 30th June 2013.

If you have any questions about our new migration or need to activate your new sim please don’t hesitate to call customer service on 1300 455 620.

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  • Here at Switched On there's one thing we pride ourselves on more than anything else, and that's our customer service. We believe our customers are more than just numbers, and more than names on a screen. They're people and they're just as much part of Switched On as its staff. So because of this we aim to treat our customers with the highest level of importance and even friendship. If you ever need help with anything at all, have any sort of question, or even just want to have a chat, please give us a call on 1300 455 620 during normal business hours (Mon - Fri; 9:00 am - 5:30 pm) and we'll be glad to hear your voice.























As part of our commitment to providing you with the highest standard of service and compliance within the telecommunications industry, Switched On Australia is a proud member of the following regulatory bodies.

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