Important Information

• Things You Need to Know

  • All timed calls are billed in 60 second blocks.
  • Offer only available on a 24-Month Agreement.
  • Early Termination Fee: $40 for every month remaining in the term of your 24-Month Agreement.
  • A payment processing fee is charged for Switched On bills paid by credit card/direct debit. For Visa, MasterCard the rate is 1.6% of the payment amount, INC GST. For Diners Club the rate is 3.5% of the payment amount, INC GST. Visit our Bill Payment Fees FAQ for more information on this fee and the exemptions that may be available to you.
  • Where an additional telephone service is required but all ports for telephone services are occupied, an additional ONT will need to be installed. This will be treated as a new service.
  • All sensis calls are excluded from any included credit and are charged on top of the monthly access fee.
  • Free mailbox and access to MyInbox - online webmail.
  • ADSL not available in all areas.
  • Both downloads and uploads count towards your monthly data quota.
  • You won’t be charged extra if you exceed your monthly data quota, but your download and upload speed will slow down to 256/256 kbps.
  • You need an approved ADSL/ADSL2 capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
  • Average speeds will be lower and actual speeds vary due to a number of factors including network configuration, line quality and length, your exchange, your location, internet traffic, your equipment and software.
  • About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps.
  • Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
  • A fee of $20 applies when switching to a plan of equal or lesser value (we'll cover this fee if you are switching to a higher plan).
  • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
  • No peak or off-peak restrictions.
  • All charges quoted are inclusive of GST.

• What Payment Methods do we accept?

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    BPay

    BPAY through your Bank

  •  
    

    Post Billpay

    At any Australia Post Office

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    Over the Phone

    Automated pay by Phone Service

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    Online

    Pay via our website with your Customer Number & Password

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    Direct Debit

    Direct Deposit to our Bank Account

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    Mail

    Mail Cheque or Money Order

• Extra Service Fees

  Message Bank	Call Control	Silent Number	Calling Number Display	Fax Duet
  $7.00	$4.00	$3.60	$7.00	$7.00

  
  
  

• Applicable Additional Charges and Fees

  Disconnection Fees	Standard Connection / Relocation	New Line Connection	In-place line connection with technician	Service Call Out Charge (M-F; 8am-5pm)*	Service Call Out Charge - after hours	Incorrect Call Out Charge (M-F; 8am-5pm)*	Incorrect Call Out Charge - after hours	Labour Charge (M-F; 8am-5pm)*	Labour Charge - after hours
  $75.00	$72.57	$367.77	$153.75	$104.54	$332.10	$156.84	$393.58	$61.50	$71.28

  * Excludes Public Holidays
  All charges quoted include GST.
  
  

• International Call Rates

  

  *International Call Rates to Top 7 Countries.

  Applicable rates for Top 7 International locations only. These are Canada, China, Germany, Ireland, New Zealand, UK, and USA.

  Please check our International Call Rates for other countries and their applicable rates.

  
  
  

• Do you need a modem?

  Modems	NB604	NB604N
  Description	Basic ADSL2+ Modem	ADSL2+ Modem with 4 cable ports and WiFi
  Price	$120	$140