Switched On Australia - it's your call

Switched On Australia - HomeTalk saver Plan Details

Bundle Extreme 25

Bundle Extreme 25 It's great to be free, but it's even better to be extreme.

With $70 included call value per month, plus Switched On's great phone rates and 25GB of data allowance, you cna be extreme today. 

ADSL Broadband Details

$120 per month

Total minimum cost $2880. See the Critical Information Summary here.

Includes

25GB of data per month and no additional charges for going over.
No peak or off peak limitations.

Free mailbox and access to MyInbox - online webmail.

Speed

1.5Mbps for downloads and 256kbps for uploads.

Shaping

Your downloads and uploads will be shaped to 256kbps for the remainder of the billing cycle, and will return to full speed once the cycle date has passed.

HomeTalk Details

$120 per month

Total minimum cost $2880. See the Critical Information Summary here.

Includes

Line Rental is included within your monthly access fee.

$70 included call value & Flat Rate National calls.



Included call value is only valid for calls made to standard Australian fixed and mobile numbers, and international numbers. Calls made to 13/1300, 1900, Sensis, message bank and other call types are not included and will be charged in addition to your monthly access fee.

Local Calls

20c p/call - untimed.

National Calls

75c p/call.

You can go extreme knowing you'll only pay 75c per national call, untimed, and no flagfall.

Mobile Calls

35c p/minute to all Australian national mobiles. Call charges are limited at $2 for the first 15 minutes and then continue to charge at 35 cents per minute thereafter.

Cost of a 2 minute standard Mobile call is $1.15, including 45 cent flagfall.

International

The Top 7 international destinations are 14c p/minute. These are Canada, China, Germany, Ireland, New Zealand, UK, and USA.

Calls made to all other International locations are charged at their standard rates. You can find our entire call rates list here.

Premium Numbers

Calls made to 13/1300 numbers are charged at 45c p/call.

Calls made to all other premium number types (e.g. 1900 or Sensis 1234) are charged at rates set by the holder of the premium number. Please ensure to check all costs with the premium number service prior to making calls of this type.

Flagfall

All timed calls (including national & mobiles) incur a Standard Call Connection Cost of 45c p/call.

Important Information

  • Things You Need to Know

    General Terms

    
    • 24-Month Minimum Contract terms apply ADSL/ADSL2+ & HomeTalk bundle plans.
    • Where an additional service is required but all ports for telephone services are occupied, an additional NDI will need to be installed. This will be treated as a new service.
    • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
    • No peak or off-peak restrictions.
    • All charges quoted are inclusive of GST.
    • To see how much data you might need, use our simple tool here.

    Important Information About ADSL/ADSL2+

    
    • All internet services come with a free mailbox and access to 'MyInbox' - an online webmail service.
    • ADSL/ADSL2+ is not available in all areas.
    • Both downloads and uploads count towards your monthly data quota.
    • You wont be charged extra if you exceed your monthly data quota, but your download/upload speeds will be slowed down to 256kbps/256kbps.
    • You need an approved ADSL/ADSL2+ capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
    • Actual download and uploads speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded.
    • Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
    • About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps.

    Important Information About HomeTalk Services

    
    • All timed calls are billed in 60 second blocks.
    • All sensis calls are excluded from any included credit and are charged on top of the monthly access fee.

    General Fees & Charges

    
    • A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 2% of the payment amount, INC GST. For Diners Club/American Express the rate is 3.9% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
    • Early Termination Fee: $40 for every month remaining in the term of your 24-Month Agreement.
    • A fee of $20 applies when switching to a plan of equal or lesser value (we'll cover this fee if you are switching to a higher plan).

    Additional Fees & Charges

    
    Disconnection Fees Standard Connection / Relocation New Line Connection In-place line connection with technician
    $75.00 $72.57 $367.77 $153.75
    Service Call Out Charge (M-F; 8am-5pm)* Service Call Out Charge - after hours Incorrect Call Out Charge (M-F; 8am-5pm)* Incorrect Call Out Charge - after hours
    $104.54 $332.10 $156.84 $393.58
    Labour Charge (M-F; 8am-5pm)* Labour Charge - after hours
    $61.50 $71.28
    * Excludes Public Holidays


    Additional Services Charges

    
    Message Bank Call Control Silent Number Calling Number Display Fax Duet
    $7.00 $4.00 $3.60 $7.00 $7.00

  • What Payment Methods do we accept?

    •  

      BPay

      BPAY through your Bank

    •  

      Post Billpay

      At any Australia Post Office

    •  

      Over the Phone

      Automated pay by Phone Service

    •  

      Online

      Pay via our website with your Customer Number & Password

    •  

      Direct Debit

      Direct Deposit to our Bank Account

    •  

      Mail

      Mail Cheque or Money Order

  • International Call Rates

    *International Call Rates to Top 7 Countries.

    Applicable rates for Top 7 International locations only. These are Canada, China, Germany, Ireland, New Zealand, UK, and USA.

    Please check our International Call Rates for other countries and their applicable rates.



  • Do you need a modem?

    Modems NB604 NB604N
    Netcomm Netcomm NB604 ADSL2+ Modem/Router Netcomm NB604N ADSL2+ Wireless Modem/Router
    Description Basic ADSL2+ Modem ADSL2+ Modem with 4 cable ports and WiFi
    Price $120 $140


Pages


The Important Stuff


Switched On's Promise


  • Here at Switched On there's one thing we pride ourselves on more than anything else, and that's our customer service. We believe our customers are more than just numbers, and more than names on a screen. They're people and they're just as much part of Switched On as its staff. So because of this we aim to treat our customers with the highest level of importance and even friendship. If you ever need help with anything at all, have any sort of question, or even just want to have a chat, please give us a call on 1300 455 620 during normal business hours (Mon - Fri; 9:00 am - 5:30 pm) and we'll be glad to hear your voice.























As part of our commitment to providing you with the highest standard of service and compliance within the telecommunications industry, Switched On Australia is a proud member of the following regulatory bodies.

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