Important Information

• Things You Need to Know

  General Terms

  

  • Minimum Contract terms apply to both stand alone NBN plans and NBN/VoIP bundle plans.
  • Where an additional service is required but all ports for telephone services are occupied, an additional ONT will need to be installed. This will be treated as a new service.
  • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
  • No peak or off-peak restrictions.
  • All charges quoted are inclusive of GST.

  Important Information About NBN

  

  • All internet services come with a free mailbox and access to 'MyInbox' - an online webmail service.
  • NBN is not available in all areas.
  • You wont be charged extra if you exceed your monthly data quota, but your download/upload speeds will be slowed down to either 256kbps/256kbps, 512kbps/512kbps, or 1Mbps/1Mbps depending on your plan type.
  • You need an approved NBN capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
  • Actual download and uploads speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded.
  • Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.

  General Fees & Charges

  

  • A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 1.6% of the payment amount, INC GST. For Diners Club the rate is 3.5% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
  • Early Termination Fees (ETF) apply for any disconnections prior to the contract termination date. ETF is calculated at $30 multipled by the months remaining in your contract term.
  • A fee of $20 may apply when switching to another plan, or for NBN booster packs applied after the contract has commenced.

  Connection Fees

  
  

  Stand Alone NBN - 12 Month Contract	Stand Alone NBN - 24 Month Contract
  $75.00	Free

  Additional Fees & Charges

  Disconnection Fees	Standard Connection / Relocation
  Equivelant to your applicable ETF	Same as your initial connection fees.

  
  

  Service Call Out Charge (M-F; 8am-5pm)*	Service Call Out Charge (after hours)	Incorrect Call Out Charge (M-F; 8am-5pm)*	Incorrect Call Out Charge (after hours)
  $104.54	$332.10	$156.84	$393.58

  
  

  Labour Charge (M-F; 8am-5pm)*	Labour Charge (after hours)
  $61.50	$71.28

  *Excludes Public Holidays

• What Payment Methods do we accept?

  •  
    

    BPay

    BPAY through your Bank

  •  
    

    Post Billpay

    At any Australia Post Office

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    Over the Phone

    Automated pay by Phone Service

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    Online

    Pay via our website with your Customer Number & Password

  •  
    

    Direct Debit

    Direct Deposit to our Bank Account

  •  
    

    Mail

    Mail Cheque or Money Order

• Available Hardware

  Depending on the type of service you want and what hardware you already have, you may need to purchase some additional hardware in order to access either the NBN or VoIP services offered by Switched On Australia. Don't worry, we've got you covered. One of the 3 options below can be purchased in order to utilise the different services offered over our NBN and VoIP networks, and we can even arrange a payment plan where appropriate so you don't have to worry about paying everything all at once.

  NetComm NB16WV	OBihai OBi100	Gigaset A510 IP
  NBN/ADSL2+ Modem with 4 cable ports WiFi, USB and VoIP	Basic single port ATA (Analogue Telephone Adapter)	VoIP enabled handset with HD Sound with HDSP, handsfree and support for up to 3 parallel calls.
  $140	$50	$150