Important Information

• Things You Need to Know

  General Terms

  

  • 24-Month Minimum Contract terms apply ADSL/ADSL2+ plans.
  • Where an additional service is required but all ports for telephone services are occupied, an additional NDI will need to be installed. This will be treated as a new service.
  • We will provide the service at the address you nominate. If you relocate, Switched On may not be able to provide you with the same offer and you may incur relocation and/or cancellation charges.
  • No peak or off-peak restrictions.
  • All charges quoted are inclusive of GST.
  • To see how much data you might need, use our simple tool here.

  Important Information About ADSL/ADSL2+

  

  • All internet services come with a free mailbox and access to 'MyInbox' - an online webmail service.
  • ADSL/ADSL2+ is not available in all areas.
  • Both downloads and uploads count towards your monthly data quota.
  • You wont be charged extra if you exceed your monthly data quota, but your download/upload speeds will be slowed down to 256kbps/256kbps.
  • You need an approved ADSL/ADSL2+ capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
  • Actual download and uploads speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded.
  • Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
  • About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps.

  General Fees & Charges

  

  • A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 2% of the payment amount, INC GST. For Diners Club/American Express the rate is 3.9% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
  • Early Termination Fee: $30 for every month remaining in the term of your 24-Month Agreement.
  • A fee of $20 applies when switching to a plan of equal or lesser value (we'll cover this fee if you are switching to a higher plan).

  Additional Fees & Charges

  Disconnection Fees^^	Fast Churn
  $120 within the 1st 12 months	$40 per service

  
  

  Service Call Out Charge (M-F; 8am-5pm)*	Service Call Out Charge (after hours)	Incorrect Call Out Charge (M-F; 8am-5pm)*	Incorrect Call Out Charge (after hours)
  $104.54	$332.10	$156.84	$393.58

  
  

  Labour Charge (M-F; 8am-5pm)*	Labour Charge (after hours)
  $61.50	$71.28

  *Excludes Public Holidays

  ^^Disconnection Fees only apply when the service is disconnected only. If the service is churned away to another provider, an ETF is applicable.

• What Payment Methods do we accept?

  •  
    

    BPay

    BPAY through your Bank

  •  
    

    Post Billpay

    At any Australia Post Office

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    Over the Phone

    Automated pay by Phone Service

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    Online

    Pay via our website with your Customer Number & Password

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    Direct Debit

    Direct Deposit to our Bank Account

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    Mail

    Mail Cheque or Money Order

• Do you need a modem?

  Modems	NB604	NB604N
  Description	Basic ADSL2+ Modem	ADSL2+ Modem with 4 cable ports and WiFi
  Price	$120	$140