• A payment processing fee is charged for all Switched On bills not paid by direct debit. For Visa/MasterCard the rate is 2% of the payment amount, INC GST. For Diners Club/American Express the rate is 3.9% of the payment amount, INC GST. BPay and Post Office payment methods also incur additional charges. Visit our Bill Payment Fees FAQ for more information on these fees and the exemptions that may be available to you.
• An Early Termination Fees (ETF) applies for any cancellations prior to the contract termination date. The ETF is calculated at $30 multipled by the months remaining in your contract term. The maximum ETF you will pay is $720.
• A fee of $20 may apply when switching to another plan, or for NBN booster packs applied after the contract has commenced.
• A paper billing fee of $2.50 is applicable for all printed invoices. Switched On offers a free e-billing service to send you your monthly invoice electornically, helping to save paper and the enviornment.