- All internet services come with a free mailbox and access to 'MyInbox' - an online webmail service.
- ADSL/ADSL2+ is not available in all areas.
- Both downloads and uploads count towards your monthly data quota.
- You wont be charged extra if you exceed your monthly data quota, but your download/upload speeds will be slowed down to 256kbps/256kbps.
- You need an approved ADSL/ADSL2+ capable modem that is compatible with the Switched On Australia network. If your existing hardware is not compatible, we can provide the necessary hardware for a fee. Please contact customer service on 1300 455 620 for more information.
- Actual download and uploads speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, software and software configuration, the connection method within the premises and the type/source of content being downloaded.
- Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
- About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps.